Troubleshooting

Product with this error is not in your products list.

• Please check your Control Panel to see if this product is owned by you.
• Please check if you are using a customer key with this specific product.
• Product might not be delivered due to technical issues, please contact support team.

You are missing an extensions needed for products to work.

• Please follow the core installation guide.
• Please check if you placed your extensions in a server root or the server addons folder (@life_server for example).
• Check extension for compatibility issues with your current environment using callExtension checker. You can use this code line to check extension – return should not be empty.

"arma3urlfetch" callExtension ["SENDRQ",[["#url","https://google.com","#method","GET"]]];

• Windows users might be missing C++ redists needed. Please follow official page to check if you are missing some of them in order of descending. You can use this all-in-one package instead from external source.
• Windows users should check the architecture of your operating system for compatibility with extension you used in installation process. 64-bit extension cannot be used by 32-bit OS.
• Linux users should check the chmod permissions or users/groups permissions for the extensions. Extension should have permissions alike 755 to properly execute.
• Linux users should check core dependencies to be installed using ldd command. Most of popular OS like Debian have all dependencies compiled by default.
• Windows 2012 (R2), Windows 8/7 and earlier versions of server OS are not supported – these operating systems  are considered outdated.
• Debian 8, CentOS 7, FreeBSD 11.2 and earlier versions of Unix systems are not supported – these operating systems are considered outdated.
• Early builds of Debian 9 might not be supported, latest supported version is considered to be Debian 9.10

You didn’t specify the customer key, or it’s not valid.

• Please follow the core installation guide.
• Please check if your customer key is valid according to your Control Panel profile.

Extensions wasn’t able to send and validate request due to Firewall, NAT or UAC restrictions.

• Please check if your Firewall or NAT settings allow your server to send HTTP/S requests to our Web-API using 443 and 80 ports.
• Please be sure you are running your server under administrator priveledges.
• Windows users might have specific registry limitations, please use this registry files to remove them.
• Windows users might have extensions to be restricted from execution, please use these guides: Guide #1, Guide #2

You’ve installed a product package to your client side, not a server.

• Please be sure to install your products into your server addons folder, similar to core installation guide.

Your server was able to connect and register on the Web-API but wasnt able to recieve a data in response.

• Destination might be unreachable according to HTTP code. Please check and report this to our staff.
• Your Firewall or NAT has restrictions for incoming traffic – please be sure your server is able to recieve response from our Web-API.

Your account was suspended or your server was unable to read your personal data from our Control Panel. 

• Please check the integrity of your key addon.
• Please check if your asn_core addon is up to date.
• Your country or network subnet might be listed in our Cloudflare challenge list and extension can’t obviously pass the human verification – please contact us via ticket system.
• If your account is suspended – make a new ticket in a ticket system.

Your server environment tried to change the workflow of a core module. Your server might have a 3rd-party addons with scripted malware (virus). 

• Please check your 3rd-party installed addons.
• Report this case to our core developer.